Chronic disease patients’ satisfaction with primary health care services provided by the second health cluster in Riyadh, Saudi Arabia
Emad Abdulaziz; Ebtesam A. Elsayed; Nargis Begum Javed; Sriram Chandramohan; Mohammed Almohaithef;
Abstract
Background: Having a high quality primary health‑care (PHC) system leads to a more
efficient health‑care system, which lower rates of hospitalization and leads to better
health outcomes. One of the main criteria for assessing the quality of PHC services is the
assessment of patient satisfaction, so the study aims to assess the chronic disease patients’
satisfaction with PHC services provided by centers. Methods: A descriptive cross‑sectional
study conducted on patients with chronic diseases who follow‑up in PHC centers within
the Second Health Cluster in Riyadh using a questionnaire to assess their satisfaction
level. A total 210 patients with different chronic diseases from the seven PHC centers
(30 patients from each PHC center) who agreed to participate were included in the study.
Results: In the study, 126 (60%) participants were females and 96 (45.7%) participants
were in the age group more than 50 years. The survey showed that patients were satisfied
with services offered by physicians, nurses, laboratory, and pharmacy with weighted means
(3.81, 3.54, 3.59, and 3.88, respectively), while they were not satisfied with waiting time
and services offered by receptionists with weighted means (3.22 and 3.27, respectively).
The patient satisfaction showed a significant association with gender and level of education
(P = 0.003 and 0.005, respectively). Conclusions: The survey showed that patients with
chronic diseases were satisfied with services provided by PHC centers of the Second Health
Cluster in Riyadh except receptionists’ services, appointments, and waiting time. This survey
will guide the policymakers for improving the services provided at the PHC centers.
efficient health‑care system, which lower rates of hospitalization and leads to better
health outcomes. One of the main criteria for assessing the quality of PHC services is the
assessment of patient satisfaction, so the study aims to assess the chronic disease patients’
satisfaction with PHC services provided by centers. Methods: A descriptive cross‑sectional
study conducted on patients with chronic diseases who follow‑up in PHC centers within
the Second Health Cluster in Riyadh using a questionnaire to assess their satisfaction
level. A total 210 patients with different chronic diseases from the seven PHC centers
(30 patients from each PHC center) who agreed to participate were included in the study.
Results: In the study, 126 (60%) participants were females and 96 (45.7%) participants
were in the age group more than 50 years. The survey showed that patients were satisfied
with services offered by physicians, nurses, laboratory, and pharmacy with weighted means
(3.81, 3.54, 3.59, and 3.88, respectively), while they were not satisfied with waiting time
and services offered by receptionists with weighted means (3.22 and 3.27, respectively).
The patient satisfaction showed a significant association with gender and level of education
(P = 0.003 and 0.005, respectively). Conclusions: The survey showed that patients with
chronic diseases were satisfied with services provided by PHC centers of the Second Health
Cluster in Riyadh except receptionists’ services, appointments, and waiting time. This survey
will guide the policymakers for improving the services provided at the PHC centers.
Other data
Title | Chronic disease patients’ satisfaction with primary health care services provided by the second health cluster in Riyadh, Saudi Arabia | Authors | Emad Abdulaziz; Ebtesam A. Elsayed ; Nargis Begum Javed; Sriram Chandramohan; Mohammed Almohaithef | Issue Date | 1-Dec-2021 | Journal | Saudi Journal for Health Sciences | Volume | 10 | Issue | 3 | Start page | 185 | End page | 190 |
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